Hornet Support
Application Development
We offer process support and application development on the system you purchase, this may include cladding parameters, component tooling and robot programming. This ensures that the time into production is reduced once the system is installed at customer site.
Knowledge Sharing
We offer tailored training programs for operators, technicians and engineers at our Hornet academy in The Netherlands. This is a combination of classroom and practical sessions using our latest in-house training machine.
Peace of Mind with After Care service
Our team of highly experienced engineers provide remote diagnostic support, system troubleshooting, preventative maintenance, calibration and un-planned maintenance visits.
Spares & Consumables
As part of the system documentation, we supply a full list of spare parts, Wear (W) and Critical (C) from stock in The Netherlands, and locally within our agencies.
Remote Connection
Our machines are equipped with an industrial VPN router, which allows the team of highly experienced engineers at Hornet to provide remote diagnostic support for: system troubleshooting, preventative maintenance, un-planned maintenance and planned updates.
This remote diagnostic feature has proven to be a very helpful and valuable tool to minimize the time required to analyse system failure and to detect a possible failure cause very early in the process. Generally, it improves the system uptime significantly.
By accessing the system remotely, we can detect system alarm and error status of all system components helping us to determine the possible problem areas.
The detail of detection can vary from blown fuses to components that are malfunctioning. The remote connection is established via an encrypted VPN tunnel with a built-in firewall, providing a high level of security and can be deactivated by the end user. Our HMI can also be upgraded remotely in case of new developments or features
Complete control from one place
Committed to your process
If any problem cannot be resolved remotely, we are committed to promptly dispatch one of our engineers to customer sites. We have a dedicated service hotline and email so that our engineers can react promptly with first aid support to determine the cause of the problem
Service Helpline: +31 088 0245601 (Mon-Fri).
Service Email: support@hornetlasercladding.com (7 days).
Support Agreements
We offer after care contracts to perform preventative maintenance and calibration at agreed intervals; we typically recommend annual calibration to ensure process relevant components, such as mass flow controllers, laser power and laser alignment are accurate.
Become part of our
owners club
We have a global network of over 70 installed machines and proud to have our customers in the Hornet Laser Cladding owners club.
Our members can enjoy:
- Technical support
- Application development
- Knowledge transfer
- Training academy
- Discounts on aftercare & spares
Valued customers we partner with
